Refund policy

LTS – Label Tripti Saxena

At LTS, we take great care in ensuring that every saree is carefully inspected and packaged before dispatch.

1. No Returns or Exchanges

All sales are final. We do not accept returns or exchanges once an order has been placed and delivered, except in cases where a damaged, defective or incorrect product has been received.

2. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery with your order number, photographs and details of the issue.

3. Mandatory Unboxing Video

A clear, continuous and unedited unboxing video is required when reporting a damaged, defective or incorrect product.

The video must clearly show the sealed package before opening, the complete unboxing process and the condition of the product received.

Customers are requested to retain the original packaging and product tags until the claim has been reviewed.

4. Store Credit

Once a claim has been reviewed and approved, LTS may offer store credit equivalent to the value of the affected product, which can be used towards a future purchase from our online store.